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COVID-19: Our Clinics Are Open

News > Latest News 5th April 2020

We assure you that veterinary services are considered essential services. Our 8 vet clinics continue to stay open to provide Emergency Services, Non-Elective (Essential) Services and Hospitalisation.

PLEASE READ: COVID-19 Related Updates From AVS

As we go through these challenging times together, we seek your cooperation and patience with new precautionary measures at our clinics to minimise the risk of COVID-19 transmission. These measures are put in place for your health and safety. They also protect our vet teams so we can continue to provide essential medical services to our animal companions.

Call our clinics to make an appointment first instead of walking in.
✅ Non-critical (elective) procedures will be postponed till a later date. E.g. routine vaccinations, wellness checks, mild skin conditions, nail trimming, anal sacs expression in the absence of clinical signs.

If you are unsure whether your pet's condition is classified as Non-Elective (essential) or Elective (non-essential) under these SVA's guidelines, call our clinics and our vet teams will assist you.

✅ Disinfect your hands upon arrival. Hand sanitiser is provided in our clinics.
✅ Our receptionists will be checking your temperature and recording your contact details.
✅ Wear a face mask and practise safe distancing (1m from each other).
✅ 1 guardian is allowed to accompany each patient at any one time.
✅ Hospital visits will be staggered and the number of visitors in the reception or ward will be restricted.
✅ Please do not enter our premises if you are feeling unwell with fever or respiratory symptoms.
✅ You will not be permitted entry if you have travelled overseas in the last 14 days or are serving a Quarantine Order, Stay Home Notice, Leave Of Absence.

We would like to reassure everyone that according to the World Organisation for Animal Health and other national and international healthcare organisations, there is currently no evidence that pets can spread COVID-19 to humans.

Continue to care for our animal companions while practising good hygiene and common sense:

☑️ Keep our pets safe and healthy with reliable veterinary advice.
☑️ Wash our hands with soap and water before and after handling our pets.
☑️ Identify a family member, friend, pet boarder and transporter who can care for your pets and take them to the clinic should you become sick or are issued a QO, SHN, LOA.

STAY HOME as much as possible. Practise good personal hygiene. Understand the spirit behind safe distancing measures and make socially responsible choices every day.

For accurate and timely updates on COVID-19, refer to MOH, WHO, CDC, OIE.

Click HERE for contact details and operating hours of all our vet clinics. For after hours and emergencies, pls call us at 6251 7666.